Shipping Policy

Shipping Policy

Thank you for choosing NewGenEssentials! We are committed to providing you with the best shopping experience, including fast and reliable shipping services. Please take a moment to review our shipping policy.

Order Processing:

  • Orders are typically processed and shipped within 1-2 business days of payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

  • We offer several shipping methods to accommodate your needs, including standard, expedited, and express shipping options.
  • Shipping costs and estimated delivery times will vary depending on the selected shipping method and destination.

Shipping Locations:

  • We currently ship to addresses within over 100 countries.
  • Please note that we do not ship to P.O. boxes at this time.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the selected shipping method, and the destination.
  • You can view the shipping costs for your order during the checkout process before completing your purchase.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your NewGenEssentials account.

Delivery Times:

  • Estimated delivery times vary depending on the shipping method and destination.
  • Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.

International Shipping:

  • For international orders, please be aware that additional customs duties, taxes, or fees may apply upon delivery.
  • These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout.

Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.

Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory outcome.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team.

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice.
  • Any changes to our shipping policy will be reflected on this page.

Thank you for shopping at NewGenEssentials! We appreciate your business and look forward to serving you again soon.